@charset "UTF-8";:root{--color-bg: #f4f6f8;--color-surface: #ffffff;--color-surface-alt: #eceff2;--color-text: #1b2733;--color-text-muted: #5c6b7a;--color-border: #d4dae0;--color-focus: #1f6feb;--color-canvas: #eceff2;--color-field: #f4f6f8;--color-border-hover: #b8c2cc;--color-overlay: rgb(0 0 0 / 45%);--color-row-hover: #f9fafb;--color-card-hover: #fcfdfe;--color-subtab-bg: #dfe4e9;--color-text-faint: #63717f;--color-border-controle: #7d8b99;--color-focus-glow: rgb(31 111 235 / 15%);--color-on-navy: #ffffff;--color-on-navy-82: rgb(255 255 255 / 82%);--color-on-navy-72: rgb(255 255 255 / 72%);--color-on-navy-60: rgb(255 255 255 / 60%);--color-on-navy-22: rgb(255 255 255 / 22%);--color-on-navy-20: rgb(255 255 255 / 20%);--color-on-navy-14: rgb(255 255 255 / 14%);--color-on-navy-12: rgb(255 255 255 / 12%);--color-on-navy-10: rgb(255 255 255 / 10%);--color-on-navy-09: rgb(255 255 255 / 9%);--color-on-navy-35: rgb(255 255 255 / 35%);--color-online: #2f7a4f;--color-amber-bg: #fdf0cd;--color-amber-fg: #7a5410;--color-amber-border: #e8d9a8;--color-amber-hover: #fbe9b8;--color-cat-perdeu-fg: oklch(.48 .15 45);--color-cat-perdeu-bg: oklch(.95 .04 45);--color-cat-aviso-fg: oklch(.46 .12 90);--color-cat-aviso-bg: oklch(.95 .05 90);--color-cat-achados-fg: oklch(.48 .13 310);--color-cat-achados-bg: oklch(.95 .04 310);--color-cat-cadastro-fg: oklch(.48 .13 250);--color-cat-cadastro-bg: oklch(.95 .04 250);--color-cat-suporte-fg: oklch(.46 .11 180);--color-cat-suporte-bg: oklch(.95 .04 180);--color-cat-identificacao-fg: oklch(.46 .06 280);--color-cat-identificacao-bg: oklch(.95 .02 280);--color-cat-app-fg: oklch(.46 .12 145);--color-cat-app-bg: oklch(.95 .04 145);--color-cat-localizacao-fg: oklch(.47 .11 215);--color-cat-localizacao-bg: oklch(.95 .03 215);--color-cat-retida-fg: oklch(.47 .13 345);--color-cat-retida-bg: oklch(.95 .03 345);--color-cat-indisponivel-fg: oklch(.47 .08 70);--color-cat-indisponivel-bg: oklch(.95 .03 70);--color-cat-outro-fg: #5c6b7a;--color-cat-outro-bg: #eceff2;--color-idade-1: #003164;--color-idade-2: #2c5c8f;--color-idade-3: #8a7c3a;--color-idade-4: #b89100;--shadow-login: 0 24px 60px rgb(0 20 45 / 28%);--shadow-dropdown: 0 16px 40px rgb(0 20 45 / 22%);--shadow-drawer: -14px 0 44px rgb(0 20 45 / 16%);--color-marca: #003164;--color-marca-realce: #b89100;--color-marca-profundo: #001428;--login-fundo: radial-gradient( 135% 120% at 18% 0%, var(--color-marca) 0%, var(--color-marca-profundo) 72% );--color-login-fio: rgb(184 145 0 / 55%);--color-accent: #003164;--color-accent-text: #ffffff;--color-accent-hover: #00254c;--color-status-pendente-bg: #e6e9ec;--color-status-pendente-fg: #45525f;--color-status-lembrete-bg: #dceafb;--color-status-lembrete-fg: #14457f;--color-status-confirmado-botao-bg: #cdefd8;--color-status-confirmado-botao-fg: #14622f;--color-status-confirmado-app-bg: #e4f2e9;--color-status-confirmado-app-fg: #3c6b4d;--color-status-problema-bg: #fde3d4;--color-status-problema-fg: #8a3610;--color-desfecho-confirmado-bg: #cdefd8;--color-desfecho-confirmado-fg: #14622f;--color-desfecho-nao-confirmou-bg: #fbd5d5;--color-desfecho-nao-confirmou-fg: #8a1c1c;--color-desfecho-nao-iniciou-bg: #fdf0cd;--color-desfecho-nao-iniciou-fg: #7a5410;--color-desfecho-problema-bg: #fde3d4;--color-desfecho-problema-fg: #8a3610;--color-campanha-aprovado-bg: #cdefd8;--color-campanha-aprovado-fg: #14622f;--color-campanha-pendente-bg: #fdf0cd;--color-campanha-pendente-fg: #7a5410;--color-campanha-recusado-bg: #fbd5d5;--color-campanha-recusado-fg: #8a1c1c;--color-campanha-removido-bg: #e6e9ec;--color-campanha-removido-fg: #45525f;--color-campanha-reservado-bg: #dceafb;--color-campanha-reservado-fg: #14457f;--color-progresso-lido: #14622f;--color-progresso-entregue: #4f9d6b;--color-progresso-enviado: #2c5c8f;--color-progresso-falhou: #b3261e;--color-progresso-incerto: #b89100;--color-progresso-pendente: #d4dae0;--color-chat-operador-bg: #d9fdd3;--color-chat-operador-fg: #111b21;--color-chat-ia-bg: #f0edf8;--color-chat-ia-fg: #1f1a3a;--color-chat-ia-borda: #6b5fa8;--color-chat-cliente-bg: #ffffff;--color-chat-cliente-fg: #1b2733;--color-chat-fundo: #efeae2;--color-chat-ponto: rgb(0 49 100 / 5%);--color-chat-ponto-fraco: rgb(0 49 100 / 3%);--chat-padrao: radial-gradient(var(--color-chat-ponto) 1.3px, transparent 1.7px), radial-gradient(var(--color-chat-ponto-fraco) 1.1px, transparent 1.5px);--chat-wallpaper-paisagem: url(/assets/chat-bg-landscape.webp);--chat-wallpaper-retrato: url(/assets/chat-bg-portrait.webp);--color-chat-veu: rgb(239 234 226 / 55%);--color-chat-citacao: rgb(0 0 0 / 5%);--color-chat-sistema-bg: #dbe4ea;--color-chat-sistema-fg: #2b3d4f;--color-whatsapp-fg: #17803c;--color-whatsapp-bg-hover: #e8f6ec;--color-chat-realce: rgb(184 145 0 / 28%);--altura-cabecalho: 64px;--respiro-conteudo-topo: 28px;--respiro-conteudo-base: 60px;--respiro-conteudo-lado: 26px;--alvo-toque: 44px;--largura-leitura-chat: 46rem;--altura-max-contexto-conversa: 18dvh;--color-erro-bg: #fbd5d5;--color-erro-fg: #8a1c1c;--color-erro-borda: #e8a1a1;--color-alerta-critico-bg: #b3121b;--color-alerta-critico-fg: #ffffff;--color-alerta-critico-borda: #6e0a10;--color-aviso-bg: #fdf0cd;--color-aviso-fg: #7a5410;--color-aviso-borda: #e6cd8a;--color-corporativo-bg: #e4ecf6;--color-corporativo-fg: #1d3f6e;--color-corporativo-borda: #b4c7e0;--color-backdrop: rgb(27 39 51 / 45%);--color-avatar-bg: #e2e8ee;--color-barra-trilho: #eceff2;--space-1: .25rem;--space-2: .5rem;--space-3: .75rem;--space-4: 1rem;--space-5: 1.5rem;--space-6: 2rem;--space-8: 3rem;--font-family: "IBM Plex Sans", system-ui, -apple-system, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;--font-mono: "IBM Plex Mono", ui-monospace, "SFMono-Regular", "Cascadia Code", Menlo, monospace;--font-size-2xs: .625rem;--font-size-xs: .75rem;--font-size-sm: .875rem;--font-size-base: 1rem;--font-size-lg: 1.125rem;--font-size-xl: 1.5rem;--font-weight-normal: 400;--font-weight-medium: 500;--font-weight-bold: 700;--line-height-tight: 1.25;--line-height-base: 1.5;--radius-sm: 3px;--radius-md: 6px;--radius-bolha: 13px;--radius-lg: 20px;--radius-tile: var(--radius-bolha);--radius-pill: 999px;--shadow-sm: 0 1px 2px rgb(27 39 51 / 8%);--shadow-md: 0 2px 8px rgb(27 39 51 / 12%);--motion-micro: 67ms;--motion-fast: 133ms;--motion-base: .2s;--motion-media: .4s;--motion-bolha: 267ms;--motion-entrada: 433ms;--motion-realce: 667ms;--ease-signature: cubic-bezier(.52, 0, .48, 1);--ease-out: cubic-bezier(.16, 1, .3, 1);--ease-in-out: cubic-bezier(.65, 0, .35, 1);--color-login-textura-ponto: rgb(255 255 255 / 5%);--login-textura: radial-gradient(var(--color-login-textura-ponto) 1.2px, transparent 1.6px);--color-login-regua: rgb(184 145 0 / 38%);--motion-titulo: 1667ms;--motion-passo: 33ms;--motion-pulso: 1333ms;--font-size-2xl: 2rem;--font-size-kpi: 2.5rem;--font-size-hero: 4.75rem;--color-disparos-escolhido: rgb(184 145 0 / 10%);--color-text-secundario: #3c4a57;--color-campo-automatico-bg: #e3ebf5;--color-campo-automatico-fg: var(--color-marca);--color-campo-editavel-bg: var(--color-amber-bg);--color-campo-editavel-fg: #5a3e08;--color-campo-editavel-vazio-fg: var(--color-amber-fg);--color-disparos-realce: #eef3f9;--shadow-cartao: 0 1px 2px rgb(0 20 45 / 5%), 0 6px 18px rgb(0 20 45 / 5%);--shadow-resumo: 0 1px 2px rgb(0 20 45 / 5%), 0 10px 30px rgb(0 20 45 / 8%);--shadow-rodape: 0 -6px 20px rgb(0 20 45 / 8%)}@media(max-width:45rem){:root{--respiro-conteudo-topo: var(--space-3);--respiro-conteudo-lado: var(--space-3)}}.sr-only{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}@keyframes admin-pulso{0%,to{opacity:1}50%{opacity:.45}}.alternar-detalhes{flex:none;margin-left:auto;padding:var(--space-1) var(--space-2);border:0;border-radius:var(--radius-sm);background:none;color:var(--color-accent);font:inherit;font-size:var(--font-size-xs);font-weight:var(--font-weight-medium);white-space:nowrap;cursor:pointer}.alternar-detalhes:hover{background:var(--color-row-hover)}.alternar-detalhes:focus-visible{outline:2px solid var(--color-focus);outline-offset:1px}.link-detalhe{font-size:var(--font-size-xs);font-weight:var(--font-weight-medium);color:var(--color-accent);white-space:nowrap}.link-detalhe:focus-visible{outline:2px solid var(--color-focus);outline-offset:1px}.thread__citacao{display:flex;width:100%;flex-direction:column;margin-bottom:var(--space-1);padding:var(--space-1) var(--space-2);border:0;border-left:3px solid currentColor;border-radius:var(--radius-sm);background:var(--color-chat-citacao);color:inherit;font:inherit;text-align:left;cursor:pointer}.thread__citacao-quem{font-size:var(--font-size-xs);font-weight:var(--font-weight-bold);opacity:.85}.thread__citacao-texto{overflow:hidden;font-size:var(--font-size-sm);white-space:nowrap;text-overflow:ellipsis;opacity:.85}.thread__respondendo{display:flex;width:100%;align-items:center;gap:var(--space-2);padding:var(--space-2) var(--space-3) 0;border-top:1px solid var(--color-border);background:var(--color-surface)}.thread__respondendo-corpo{display:flex;min-width:0;flex:1;flex-direction:column;padding:var(--space-1) var(--space-2);border-left:3px solid var(--color-accent);border-radius:var(--radius-sm);background:var(--color-surface-alt);color:var(--color-text)}.thread__respondendo-cancelar{padding:var(--space-1) var(--space-2);border:0;border-radius:var(--radius-sm);background:none;color:var(--color-text-muted);font-size:var(--font-size-lg);line-height:1;cursor:pointer}.thread__respondendo-cancelar:hover,.thread__respondendo-cancelar:focus-visible{color:var(--color-text)}.pilula{display:inline-flex;align-items:center;padding:3px 9px;border-radius:var(--radius-pill);font-size:var(--font-size-xs);font-weight:600;line-height:var(--line-height-tight);white-space:nowrap;background:var(--color-status-pendente-bg);color:var(--color-status-pendente-fg)}.pilula--imediato{background:var(--color-campanha-aprovado-bg);color:var(--color-campanha-aprovado-fg)}.pilula--marca{background:var(--color-marca);color:var(--color-on-navy)}.pilula--automatico{background:var(--color-campo-automatico-bg);color:var(--color-campo-automatico-fg)}.pilula--atencao{background:var(--color-amber-bg);color:var(--color-amber-fg)}.pilula--erro{background:var(--color-erro-bg);color:var(--color-erro-fg)}*,*:before,*:after{box-sizing:border-box}html,body{height:100%;margin:0}body{background:var(--color-canvas);color:var(--color-text);font-family:var(--font-family);font-size:var(--font-size-base);line-height:var(--line-height-base);-webkit-font-smoothing:antialiased}h1,h2,h3{margin:0;line-height:var(--line-height-tight)}a{color:var(--color-accent)}:focus-visible{outline:2px solid var(--color-focus);outline-offset:2px}.pagina-cabecalho :focus-visible,.marca-painel :focus-visible{outline-color:var(--color-on-navy)}button:not(:disabled),[role=button]:not([aria-disabled=true]),select:not(:disabled),summary{cursor:pointer}button:disabled,[aria-disabled=true]{cursor:not-allowed}@keyframes bolha-entra{0%{opacity:0;transform:translateY(8px)}to{opacity:1;transform:none}}@keyframes bolha-entra-fade{0%{opacity:0}to{opacity:1}}@keyframes revelar-sobe{0%{opacity:0;transform:translateY(12px)}to{opacity:1;transform:none}}@keyframes revelar-fade{0%{opacity:0}to{opacity:1}}.esqueleto{display:block;background:var(--color-surface-alt);border-radius:var(--radius-md);animation:esqueleto-pulsa var(--motion-pulso) var(--ease-signature) infinite alternate}@media(prefers-reduced-motion:reduce){.esqueleto{animation:none}}@keyframes esqueleto-pulsa{0%{opacity:1}to{opacity:.45}}.pagina-cabecalho{position:relative;overflow:hidden;display:flex;flex:0 0 auto;flex-wrap:wrap;align-items:center;gap:var(--space-1) var(--space-4);margin:0;padding:var(--space-4) var(--space-5);border-radius:var(--radius-lg);color:var(--color-on-navy);background-image:var(--login-textura),var(--login-fundo);background-size:7px 7px,cover;box-shadow:var(--shadow-login);animation:revelar-sobe var(--motion-entrada) var(--ease-out) both}@media(prefers-reduced-motion:reduce){.pagina-cabecalho{animation:none}}.pagina-cabecalho__sobre{margin:0 -.16em 0 0;color:var(--color-on-navy-82);font-size:var(--font-size-xs);font-weight:var(--font-weight-medium);line-height:var(--line-height-tight);letter-spacing:.16em;text-transform:uppercase;white-space:nowrap}.pagina-cabecalho__titulo{margin:0;padding-left:var(--space-4);border-left:2px solid var(--color-login-regua);font-size:var(--font-size-xl);font-weight:var(--font-weight-bold);line-height:1.02;letter-spacing:-.02em}@media(max-width:40rem){.pagina-cabecalho{flex-direction:column;align-items:flex-start;padding:var(--space-3) var(--space-4)}.pagina-cabecalho__sobre{margin-right:0}.pagina-cabecalho__titulo{padding-left:0;border-left:0}}.pagina-apoio{max-width:70ch;margin:0;color:var(--color-text-muted);font-size:var(--font-size-sm);line-height:var(--line-height-base)}@media(max-width:45rem){.rolagem-lateral{overflow-x:auto}}.visoes{display:flex;align-items:center;gap:var(--space-2);margin-bottom:var(--space-4)}.visoes__botao{padding:var(--space-1) var(--space-4);border:1px solid var(--color-border);border-radius:var(--radius-pill);background:var(--color-surface);color:var(--color-text-muted);font-family:inherit;font-size:var(--font-size-sm);transition:background-color var(--motion-fast) var(--ease-signature),border-color var(--motion-fast) var(--ease-signature),color var(--motion-fast) var(--ease-signature)}.visoes__botao:hover{border-color:var(--color-border-hover);color:var(--color-text)}.visoes__botao[aria-pressed=true]{background:var(--color-marca);border-color:var(--color-marca);color:var(--color-on-navy);font-weight:var(--font-weight-medium)}@media(prefers-reduced-motion:reduce){.visoes__botao{transition:none}}.visoes__nota{font-size:var(--font-size-xs);color:var(--color-text-muted)}@media(max-width:45rem){.visoes__botao{min-height:var(--alvo-toque)}}